Rajampo FAQ — Complete Player Guide

Rajampo requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Malaysian MyKad, Passport, or Driver's Licence. You will also need to provide proof of address — a recent utility bill, bank statement, or official letter dated within the last three months is acceptable. Upload clear, unobstructed scans or photos directly in your account settings under the Verification tab.

Most Rajampo KYC reviews are completed within one to three business hours during peak operating times. In some cases, particularly if additional documentation is required, verification may take up to 24 hours. Our support team will notify you via your registered email address once your account has been fully verified. You can continue depositing and playing while verification is in progress, but withdrawals are held until KYC is approved.

Click the "Forgot Password?" link on the Rajampo login page and enter the email address associated with your account. You will receive a secure password reset link within a few minutes. Click the link, enter your new password twice to confirm, and save. If the email does not arrive within five minutes, check your spam folder. For further help, contact our 24/7 live chat support team.

No. Each player is permitted exactly one Rajampo account. Duplicate accounts are a violation of our Terms & Conditions and will result in the closure of all associated accounts. Any bonuses or winnings generated through duplicate accounts may be voided. If you have accidentally created a second account, contact our support team immediately to have it resolved without penalty.

To close your Rajampo account permanently, contact our support team via live chat or email at [email protected] with the subject line "Account Closure Request". Our team will confirm your identity and process the closure within 24 hours. Any available balance will be returned to your verified withdrawal method before closure. If you are closing your account due to gambling concerns, we encourage you to consider our self-exclusion tool instead — it preserves your account while blocking access.

The minimum deposit at Rajampo is RM20 for most payment methods, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX bank transfers. For cryptocurrency deposits (Bitcoin, Ethereum, USDT), the minimum may vary depending on current network fees. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps under our AML policy.

Withdrawals to Touch 'n Go eWallet from Rajampo are typically processed within 15 to 30 minutes once approved. Approval itself usually takes one to two hours for standard withdrawal amounts. Rajampo processes withdrawal requests around the clock. If your withdrawal has not arrived within three hours of approval, contact our live chat support with your transaction reference number for an immediate follow-up.

Rajampo supports all major Malaysian banks via the FPX instant transfer network, including Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, RHB Now, AmBank, and Bank Islam. Transfers via FPX are processed in real time and credited to your Rajampo account within minutes of payment confirmation. You can also use DuitNow QR for quick bank transfers from any participating Malaysian bank app.

Rajampo does not charge any platform-side fees for deposits or withdrawals. Your chosen payment provider — whether Touch 'n Go eWallet, FPX, or a cryptocurrency network — may apply their own transaction or network fees. For cryptocurrency withdrawals, blockchain network fees (gas fees) apply and are deducted from the withdrawal amount. We recommend checking your eWallet or banking app for any applicable charges before initiating a transaction.

The minimum withdrawal at Rajampo is RM50 for local payment methods including Touch 'n Go eWallet, Boost, DuitNow, and FPX bank transfers. For cryptocurrency withdrawals, minimums are set at the equivalent of approximately RM100 due to blockchain network fee considerations. There is no maximum single withdrawal limit for fully verified accounts, though very large withdrawals may be split across multiple business days at Rajampo's discretion.

Rajampo's game library features hundreds of slot titles from leading providers, covering classic three-reel fruit machines, modern five-reel video slots with bonus rounds, and progressive jackpot games with MYR prize pools. The library is regularly updated with new releases. Players can browse by provider, theme, RTP percentage, or volatility level using the in-platform game filters, making it easy to find titles that match your preferred play style.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a slot game pays back to players over a large number of spins. For example, a game with 96% RTP will, on average, return RM96 for every RM100 wagered over millions of spins. Rajampo uses certified random number generator (RNG) software for all slot games, ensuring every spin result is genuinely independent and fair. RTP figures for individual games are available in the game information panel.

Yes. Rajampo's live casino section features real human dealers streaming in high definition, covering classic table games including Baccarat, Blackjack, Roulette, Dragon Tiger, and Sic Bo. Live dealer tables operate 24 hours a day, with multiple table variants available at different bet sizes. All live games are streamed from certified studios with regulated dealing procedures and independently audited results.

Yes. Rajampo's sportsbook covers a wide range of football competitions popular with Malaysian players, including Liga Super Malaysia, the English Premier League (EPL), UEFA Champions League, and international fixtures. Live in-play betting is available for selected matches, allowing you to place bets while the game is in progress. Markets include match result, over/under goals, Asian handicap, first goalscorer, and more. All odds are displayed in Malaysian odds format and MYR.

Rajampo is fully optimised for mobile browsers on both Android and iOS devices. The platform runs smoothly on Chrome and Safari mobile without requiring any app download. All features — including deposits, withdrawals, slot games, live casino, and sports betting — are accessible on mobile. The interface adapts automatically to your screen size, providing a clean and responsive experience whether you are playing from Kuala Lumpur, Penang, Johor Bahru, or anywhere in Malaysia.

Rajampo offers a welcome bonus for newly registered players on their first qualifying deposit. The specific bonus percentage and maximum bonus amount are displayed on the Promotions page and may be updated periodically. To claim the welcome bonus, opt in during the deposit process or contact support within the specified claim window. The welcome bonus is subject to wagering requirements detailed in the applicable promotion terms.

Wagering requirements (also called rollover requirements) specify how many times you need to wager a bonus amount before the resulting winnings can be withdrawn as cash. For example, a RM100 bonus with a 20x wagering requirement means you must place RM2,000 in total bets before withdrawing. At Rajampo, wagering requirements vary by promotion. Always read the individual promotion terms carefully. Progress toward completing wagering requirements is visible in your account's Bonus section.

Yes, free spins are featured in various Rajampo promotions, including welcome offers, reload bonuses, and game-specific campaigns. Free spins are credited to designated slot games and must be used within a specified validity period — typically 7 days from the date of credit. Winnings from free spins are usually subject to wagering requirements before they can be converted to withdrawable cash. Check the Promotions page for current free spin offers.

Rajampo rewards active players through a tiered loyalty program. Players earn points on qualifying wagers across slots, live casino, and sports betting. As points accumulate, players progress through loyalty tiers that unlock benefits including enhanced reload bonuses, faster withdrawal processing, dedicated account management, and exclusive promotions. Details of the current loyalty program structure, including point earn rates and tier thresholds, are available on the Promotions page of the platform.

Generally, Rajampo does not allow multiple active bonuses to run simultaneously. You must complete or forfeit an active bonus before a new one can be applied to your account. Some promotions may explicitly state otherwise in their individual terms. If you wish to make a standard cash deposit without claiming a bonus, you can opt out of bonus offers during the deposit process. Contact support if you are unsure about the status of a bonus on your account.

Rajampo operates under an international gaming licence and is committed to maintaining a secure, fair, and transparent platform for all players. All slot games and live casino titles are provided by certified software vendors using independently audited RNG technology. Financial transactions are protected by 256-bit SSL encryption, the same standard used by major Malaysian banks. Player funds are held separately from operational funds to ensure account balances are protected at all times.

The minimum age to register and play at Rajampo is 21 years old. This applies to all players regardless of the type of game or bet involved. Age verification is a mandatory step in the KYC process. Any account found to belong to a player under the age of 21 will be closed immediately and the matter may be escalated to relevant authorities. Rajampo takes underage gambling seriously and operates strict age controls across its platform.

Deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion are all available directly from your Rajampo account settings under the Responsible Gambling section. Deposit limit reductions and self-exclusion take effect immediately. Self-exclusion periods range from 6 months to permanent closure and cannot be reversed during the selected period. You can also request any of these tools via our 24/7 live chat support team and they will be applied within minutes.

If gambling is negatively affecting your finances, relationships, or mental health, help is available. In Malaysia, you can contact Talian Kasih at 15999 — a free, 24-hour national welfare helpline. Befrienders Kuala Lumpur is available at 03-7956 8145 for emotional support. GamCare (gamcare.org.uk) provides international online resources and counsellor referrals. Gamblers Anonymous Malaysia holds peer support meetings in Kuala Lumpur, Penang, and Johor Bahru. Rajampo's support team is also available around the clock to activate responsible gambling tools on your account immediately.

Rajampo protects all player data using 256-bit SSL/TLS encryption for data in transit and AES encryption for data stored on our servers. Access to player records is strictly controlled on a need-to-know basis, with all staff access authenticated via multi-factor authentication. Passwords are stored using modern one-way cryptographic hashing — our team cannot view your plaintext password. For full details of our data practices, please review our Privacy Policy page.