Player Safety & Wellbeing
Responsible Gambling
Gambling should be an enjoyable form of entertainment — nothing more. Rajampo is committed to providing every Malaysian player with the tools, information, and support needed to keep gambling fun, safe, and firmly within personal limits.
Our Commitment
Rajampo Puts Player Safety First
At Rajampo, responsible gambling is not a legal footnote or an afterthought buried in small print. It is a genuine, operational commitment that shapes how we build our platform, how we train our support team, and how we talk to our players every day.
We operate strictly for players aged 21 and above. Every account on our platform is subject to mandatory age verification, and we enforce this rule without exception — regardless of the size of the deposit involved or the time of day the account is opened.
We know that the majority of our players enjoy their time on Rajampo the way it is intended — as entertainment. But we also know that for a small number of people, gambling can become a problem. For those players, we want it to be as easy as possible to ask for help or take a break. No judgment, no barriers, no delay.
Our core principle: If gambling stops being fun, it stops being gambling. At that point, it becomes something Rajampo actively wants to help you step back from — and we have built the tools to make that as straightforward as possible.
Built Into Your Account
Tools to Keep You in Control
Every Rajampo account comes with a full suite of responsible gambling tools, accessible directly from your account settings at any time — no need to contact support unless you prefer to.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your Rajampo account. Limits take effect immediately when you reduce them, and any request to increase a limit is subject to a mandatory 7-day cooling period before it takes effect.
Session Time Reminders
Set a play-session duration limit. When your defined time is reached, Rajampo will display a clear on-screen reminder letting you know how long you have been playing and giving you the option to continue or log out. A simple nudge that makes a real difference.
Cooling-Off Period
Take a short break from the platform without permanently closing your account. Cooling-off periods are available from 24 hours up to six weeks. During this time, your account is suspended, all marketing communications are paused, and login is blocked.
Self-Exclusion
If you need a longer break, self-exclusion blocks your Rajampo account for a defined period between 6 months and 5 years, or permanently. Once activated, the exclusion cannot be reversed during the selected period. All promotional communications will cease immediately upon activation.
Loss Limits
Cap how much you are willing to lose over a set period — daily, weekly, or monthly. Once the limit is reached, further play is blocked for the remainder of that period. Like deposit limits, reductions apply instantly while increases are subject to a 7-day review delay.
Reality Checks
Periodic in-session pop-ups that display a summary of your current session — time played, net result, and amount wagered. These brief check-ins are designed to keep you grounded and aware of your activity without interrupting your gameplay unnecessarily.
How to Activate Any Tool
Log In to Your Rajampo Account
All responsible gambling tools are available directly from your personal account dashboard — no external links required.
Navigate to Account Settings
Click on your username or profile icon in the top right corner, then select "Responsible Gambling" from the settings menu.
Select Your Preferred Tool
Choose from deposit limits, loss limits, session reminders, cooling-off, reality checks, or self-exclusion. Set your parameters and confirm.
Confirmation Sent to Your Email
You will receive an immediate confirmation to your registered email. For self-exclusion, the lock is applied within minutes of your request.
Prefer to Talk to Someone?
If you would prefer to set up any responsible gambling tool through our support team rather than directly in your account settings, our team is available 24 hours a day, 7 days a week via live chat.
Simply open the live chat widget, let our team know which tool you would like to activate, and they will handle it immediately — no questions asked, no judgment involved.
For self-exclusion requests made via live chat, our team will confirm the exclusion period with you and apply it to your account within five minutes of your request. You will receive written confirmation to your registered email address.
Email us: You may also request any responsible gambling tool by emailing [email protected] with the subject line "Responsible Gambling Request". We will process all such requests within one hour.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling rarely announces itself. It tends to develop gradually — what begins as casual entertainment can, for some people, shift into a pattern of behaviour that causes real harm. Recognising the early signs is the most important step toward addressing them.
The following warning signs do not necessarily mean you have a gambling problem — but if several of them ring true, it may be worth taking a step back and speaking with someone you trust, or reaching out to one of the support organisations listed further down this page.
Gambling with money that was set aside for essential expenses — rent, groceries, transport, or bills — rather than discretionary entertainment budget.
Chasing losses — placing further bets specifically to try to recover money that was lost in a previous session, often escalating bet sizes in the process.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce your gambling activity.
Lying to family, friends, or colleagues about the amount of time or money you spend gambling, or hiding gambling activity altogether.
Making repeated unsuccessful attempts to cut down, control, or stop gambling despite genuinely wanting to do so.
Borrowing money, selling possessions, or taking on debt specifically to fund gambling activity.
Neglecting work, family responsibilities, or personal health and hygiene because of time or mental energy spent on gambling.
Gambling becoming the primary way you manage stress, anxiety, depression, or loneliness — using it to escape rather than for entertainment.
Quick Self-Check
How Is Your Gambling Affecting You?
Honest reflection is the first step. Read through the questions below and consider each one carefully. This is for your own awareness — there are no right or wrong answers, and your responses are completely private.
What to do next: If you answered yes to two or more of the questions above — especially those flagged as Warning — we strongly encourage you to use one of Rajampo's responsible gambling tools, or to contact one of the support organisations listed in the next section. There is no shame in asking for help. Many people experience these challenges, and effective support is available in Malaysia.
External Help Is Available
Support Organisations & Resources
If you feel that gambling is affecting your wellbeing, your finances, or your relationships, please reach out to one of the following organisations. All contact details below are text-only references — please look up these organisations directly to access their services.
Malaysia's national welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides free, confidential counselling and referral services in Bahasa Melayu and English.
Available 24 hours a day, 7 days a week. Free to call from any Malaysian network.
A non-profit organisation providing emotional support to individuals in distress, including those experiencing anxiety, depression, or crisis related to financial difficulties and addiction.
Based in Kuala Lumpur. Available daily, 24 hours. Confidential and non-judgmental service.
An internationally recognised organisation providing information, advice, and support for anyone affected by gambling-related harm. Their resources are available online in English and include self-help tools and counsellor referrals.
Website reference only. Seek out GamCare's website directly to access their self-help forum and live chat support.
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling disorder. Regular meetings are held across Malaysia including in Kuala Lumpur, Penang, and Johor Bahru.
Search "Gamblers Anonymous Malaysia" to find meeting schedules near you.
Mental Illness Awareness and Support Association — a Malaysian NGO focused on mental health advocacy and support, including for individuals whose gambling may be linked to underlying mental health challenges.
Website reference only. MIASA provides peer support and connects individuals with professional mental health services across Malaysia.
Public hospitals across Malaysia including Hospital Kuala Lumpur, Hospital Penang, Hospital Sultan Ismail (Johor Bahru), and Universiti Malaya Medical Centre (Petaling Jaya) offer psychiatric and addiction counselling services.
Contact your nearest public hospital's psychiatry department for a referral or walk-in assessment.
Important: The contact details and organisation names above are provided as reference information only. Rajampo does not operate, endorse, or have any commercial relationship with any of these organisations. All references to phone numbers and website addresses are plain text — they are not clickable links. Please search for these organisations directly to access their services.
The Rajampo Pledge
What We Promise Every Player
Protecting Young People
Our 21+ Age Policy
Rajampo operates with a strict minimum age of 21 years. This is not simply a checkbox — it is an active, enforced policy that applies at the point of registration, at the point of first withdrawal, and on an ongoing basis throughout an account's lifetime.
Every new account is required to complete identity verification (KYC) before any withdrawal can be processed. This verification includes confirmation of date of birth using a valid Malaysian government-issued document — MyKad, Passport, or Driver's Licence.
Any account found to be operated by a person under the age of 21 will be closed immediately, all pending withdrawals will be voided, and any deposits may be returned to the originating payment method at Rajampo's discretion. We may report instances of underage gambling to relevant authorities where required.
Advice for Parents and Guardians
If you share a device or home network with a person under the age of 21, we recommend taking the following precautions:
- Never share your Rajampo login credentials with any family member or other person.
- Use a device password or screen lock to prevent unauthorised access to your account.
- Consider installing parental control software on shared household devices to block access to gambling websites.
- If you believe a minor in your household has attempted to access or register on Rajampo, contact our support team immediately at [email protected].
- Speak openly with young people in your household about the risks of gambling and why these age restrictions exist.
Parental Control Tools: Software such as Net Nanny, Kaspersky Safe Kids, and built-in device parental controls can be configured to block gambling-related websites. These tools are available for Windows, macOS, iOS, and Android devices used in Malaysian households.
Play Smart, Play Safe
Gambling Is Entertainment — Keep It That Way
Rajampo is proudly committed to being a safer place to play for Malaysian adults. If you are ready to explore the platform, do so within a budget you are comfortable with. If you ever feel things are getting out of hand, we are here — day and night — to help you take back control.
For full platform rules, see our Terms & Conditions. For data handling, see our Privacy Policy. For players aged 21 and above only.