Data & Privacy
Privacy Policy
At Rajampo, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you hold over your data as a Rajampo member.
Our Privacy Commitments
Your Data, Handled With Care
Data Minimisation
We collect only the personal information that is strictly necessary to operate your account, process transactions, and meet our legal and regulatory obligations. We do not collect data for its own sake.
No Third-Party Data Sales
Your personal data is never sold, rented, or traded to third parties for marketing or commercial purposes. Data is shared only where required by law, or with trusted service providers who are contractually bound to protect it.
Bank-Grade Encryption
All data transmitted between your device and the Rajampo platform is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysian banks including Maybank, CIMB, and Public Bank.
Your Rights Are Clear
You have the right to access, correct, restrict, port, or request deletion of your personal data at any time. We respond to all data rights requests in writing within 14 business days of receipt.
Defined Retention Periods
Personal data is retained only as long as necessary for the purposes for which it was collected, or as required by applicable law. When retention is no longer justified, data is securely deleted or anonymised.
Breach Notification
In the event of a data security incident that poses a risk to your personal data, Rajampo will notify affected players via their registered email address without undue delay and in accordance with applicable legal requirements.
1. Introduction
This Privacy Policy ("Policy") is issued by Rajampo ("the Company", "we", "us", "our") and applies to all personal data collected and processed in connection with the use of the Rajampo platform, accessible at https://rajampo.cam ("the Platform"), including all associated pages, features, and services.
Rajampo is committed to the responsible handling of personal data. This Policy describes, in plain and accessible language, what personal information we collect from users ("you", "your", "Player") who access or register on the Platform, the purposes for which that information is used, the conditions under which it may be shared, and the rights available to you regarding your personal data.
By creating a Rajampo account, making a deposit, or otherwise using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should cease using the Platform.
This Policy should be read together with Rajampo's Terms & Conditions, which govern the overall use of the Platform.
Note: This Policy applies to personal data processed by Rajampo in connection with the Platform. It does not govern data practices of any third-party websites or services that may be referenced on the Platform.
2. Definitions
For the purposes of this Privacy Policy, the following definitions apply:
3. Data We Collect
Rajampo collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender, MyKad / Passport / Driver's Licence number | Registration & KYC |
| Contact Data | Email address, phone number, residential address (city, postcode, state — e.g., Kuala Lumpur, Penang, Johor Bahru) | Registration & KYC |
| Financial Data | Payment method type (Maybank, Touch 'n Go eWallet, DuitNow, FPX, crypto wallet address), transaction amounts in MYR, deposit and withdrawal history | Deposits & Withdrawals |
| Account Data | Username, encrypted password, account preferences, bonus history, wagering activity | Ongoing account use |
| Technical Data | IP address, browser type and version, device type and identifiers, operating system, session timestamps, pages visited | Automated — platform use |
| KYC Documents | Photographs or scans of identity documents, proof of address documents, selfie images submitted for verification | KYC verification process |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence with Rajampo | Customer support interactions |
| Responsible Gambling Data | Self-exclusion status, deposit limits set, cooling-off period activations, session time limit preferences | When responsible gambling tools are used |
Special Category Data: Rajampo does not intentionally collect special category personal data (such as health information, religious beliefs, or political opinions). Where such data is incidentally submitted (e.g., in support communications), it will be handled with enhanced care and processed only to the extent strictly necessary.
4. How We Collect Personal Data
Rajampo collects personal data through the following means:
When you register an account, complete the KYC verification process, make deposits or request withdrawals, contact our support team via live chat or email, or participate in any Rajampo promotion or survey, you provide personal data directly to us.
When you access and use the Platform, certain technical and behavioural data is collected automatically through cookies, server logs, and similar tracking technologies. This includes IP addresses, device identifiers, session data, game interaction logs, and pages visited. See Section 9 (Cookies & Tracking) for further detail.
Where necessary for identity verification, fraud prevention, or payment processing, Rajampo may receive personal data from trusted third parties, including:
- Identity verification and KYC service providers.
- Payment processors and financial institutions (e.g., Maybank, CIMB, Touch 'n Go eWallet, FPX network operators).
- Fraud detection and anti-money-laundering screening services.
- Responsible gambling programme databases (solely for self-exclusion enforcement).
5. Purposes & Legal Bases for Processing
Rajampo processes personal data on the basis of the following lawful grounds and for the stated purposes:
| Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account registration and authentication | Contractual necessity | Identity, Contact, Account |
| Processing deposits and withdrawals in MYR | Contractual necessity | Identity, Financial, Account |
| KYC identity verification and age verification (21+) | Legal obligation; Contractual necessity | Identity, KYC Documents |
| Anti-money-laundering (AML) and fraud prevention | Legal obligation; Legitimate interests | Identity, Financial, Technical |
| Providing customer support services | Contractual necessity; Legitimate interests | Identity, Contact, Communications |
| Operating responsible gambling tools (self-exclusion, deposit limits) | Legal obligation; Legitimate interests | Responsible Gambling, Account |
| Platform security, integrity, and abuse prevention | Legitimate interests | Technical, Account |
| Sending transactional communications (deposit confirmations, security alerts) | Contractual necessity | Contact, Account |
| Sending promotional communications about offers and bonuses | Consent (opt-in) | Contact, Account |
| Analytics and platform improvement | Legitimate interests | Technical (anonymised or aggregated) |
Marketing Communications: Rajampo will only send promotional emails and notifications where you have given explicit consent to receive them. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
6. Data Sharing & Disclosure
Rajampo does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared with third parties only in the following limited circumstances:
We engage trusted third-party service providers who process personal data on our behalf and under our written instruction, including:
- Payment processing providers and banking partners (including networks that facilitate Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency transactions).
- Identity verification and KYC service providers.
- Cloud infrastructure and hosting providers.
- Customer support platform operators.
- Fraud detection and risk assessment services.
All service providers are bound by data processing agreements that require them to protect your personal data and process it solely for the purposes we specify.
Rajampo may be required to disclose personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where such disclosure is required or permitted by applicable law. Such disclosures are made only to the extent strictly necessary to comply with a legal obligation.
In the event of a merger, acquisition, reorganisation, or sale of assets involving Rajampo, personal data held by us may be transferred to a successor entity as part of that transaction. You will be notified via your registered email address of any such transfer and of any material changes to data processing arrangements that may result.
In all other circumstances, personal data will only be disclosed to third parties where you have provided explicit prior consent to such disclosure.
7. Data Retention
Rajampo retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:
- Active Account Data: Retained for the duration of your active account relationship with Rajampo.
- Transaction Records & KYC Documents: Retained for a minimum of five (5) years following account closure, in compliance with anti-money-laundering legislation.
- Customer Support Records: Retained for three (3) years following the resolution of the relevant support interaction.
- Technical and Log Data: Retained for up to twelve (12) months, after which it is anonymised or deleted.
- Marketing Consent Records: Retained until consent is withdrawn, plus a reasonable period thereafter for compliance audit purposes.
When personal data is no longer required for any lawful purpose, it is securely deleted, destroyed, or irreversibly anonymised. Anonymous or aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and analytical purposes.
8. Security Measures
Rajampo implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption in Transit: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
- Encryption at Rest: Sensitive data stored on our systems, including financial data and KYC documents, is encrypted at rest using industry-standard algorithms.
- Access Controls: Access to personal data is strictly controlled on a need-to-know basis. Internal staff access is authenticated via multi-factor authentication and subject to role-based permissions.
- Password Security: Account passwords are stored in hashed form using modern cryptographic hashing functions. Rajampo staff cannot access plaintext passwords.
- Penetration Testing: Our platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities proactively.
- Incident Response: Rajampo maintains a formal data breach response procedure. In the event of a breach that poses a risk to your personal data, affected players will be notified without undue delay.
Your Role in Security: You also play an important part in keeping your account secure. Use a strong, unique password for your Rajampo account. Enable two-factor authentication (2FA) in your account settings. Never share your login credentials with any third party. Contact us immediately at [email protected] if you suspect any unauthorised activity on your account.
9. Cookies & Tracking Technologies
Rajampo uses cookies and similar technologies (including local storage, session tokens, and analytics pixels) to operate the Platform, remember your preferences, and analyse usage patterns. Below is a summary of the cookie types we use:
These cookies are essential for the Platform to function. They enable core features such as account login sessions, fraud prevention measures, and load balancing. These cookies cannot be disabled as they are technically required to deliver the service. No consent is required for these cookies.
Functional cookies remember your preferences, such as language settings, display preferences, and whether you have previously agreed to this Privacy Policy. These improve your experience but are not strictly essential. They are set based on your use of the relevant features.
We use analytics cookies to understand how players interact with the Platform — which pages are most visited, where players spend the most time, and where technical issues may arise. Analytics data is aggregated and does not identify you as an individual. These cookies are set only where consent has been obtained.
You may control cookie settings through your browser's privacy settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. Rajampo does not currently respond to "Do Not Track" browser signals, as there is no uniform standard for such signals at this time.
10. Your Data Rights
As a Rajampo member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all valid requests in writing within fourteen (14) business days.
Right of Access
You have the right to request a copy of the personal data we hold about you, together with information about how it is processed.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data held about you. You may also update certain details directly from your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis exists for processing.
Right to Restriction
You may request that we restrict the processing of your personal data in certain circumstances, for example while we investigate a dispute about its accuracy.
Right to Portability
Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time, and to processing based on legitimate interests where you have grounds specific to your situation.
Important: Some data rights requests may be subject to conditions or limitations under applicable law. For example, the right to erasure does not apply where we are required to retain data for regulatory or legal compliance purposes, such as AML obligations which mandate retention of transaction records for at least five years. Where a request cannot be fulfilled in full, we will explain the reason in our written response.
11. Minors & Age Policy
The Rajampo platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Any account found to be operated by a person under the age of 21 will be closed immediately and any funds held will be processed in accordance with our Terms & Conditions and applicable law.
If you believe that a minor has registered on the Platform or submitted personal data to us, please notify us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including deletion of any personal data collected from the minor.
Parent and Guardian Notice: If you are a parent or guardian and believe your child under the age of 21 has created a Rajampo account without your knowledge, please contact our support team immediately. We will assist with account closure and data deletion without delay.
12. International Data Transfers
Rajampo's primary operations are focused on the Malaysian market. However, some of the third-party service providers we engage — including cloud hosting, KYC verification, and payment processing partners — may be located outside of Malaysia and may process personal data in other jurisdictions.
Where personal data is transferred outside Malaysia, Rajampo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Malaysian data protection law. Such safeguards may include contractual clauses, data processing agreements, or reliance on service providers operating under recognised data protection frameworks.
By using the Rajampo Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia in connection with the provision of our services.
13. Third-Party Links & Services
The Rajampo Platform does not contain links to external third-party websites or services beyond those operated by Rajampo directly. This Privacy Policy governs only the personal data processed by Rajampo in connection with the Platform at https://rajampo.cam.
Where Rajampo integrates third-party payment services (such as Touch 'n Go eWallet, Maybank2u, CIMB Clicks, DuitNow, or cryptocurrency networks), those services operate under their own privacy policies. Rajampo is not responsible for the data practices of any third-party payment provider. We encourage players to review the privacy policies of their chosen payment providers.
14. Policy Amendments
Rajampo reserves the right to amend this Privacy Policy at any time. Where amendments are material — for example, changes to the categories of data we collect, new purposes for processing, or changes to data sharing arrangements — we will notify registered Players via their registered email address no less than seven (7) days prior to the effective date of the change.
Minor amendments, such as clarifications that do not alter the substance of this Policy, may be made without prior notice. The effective date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following any amendment constitutes acceptance of the revised Policy.
We encourage all Players to review this Privacy Policy periodically to remain informed of how Rajampo collects and uses personal data.
15. Contact Us & Data Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how Rajampo handles your personal data, please contact us using the following details:
Data Privacy Email:
[email protected]Please include "Privacy Request" or "Data Rights Request" in the subject line of your email for faster handling.
Live Chat Support:
Available 24 hours a day, 7 days a week. Peak hours: 8 AM – 2 AM (Malaysia Standard Time, UTC+8). Response target: under 2 minutes.
Response Commitment:
All data rights requests and privacy complaints will be acknowledged within 48 hours and resolved with a substantive written response within 14 business days.
Rajampo will never request sensitive account information (passwords, full payment card numbers, or OTPs) via email or live chat. If you receive any such request purportedly from Rajampo, please disregard it and contact us immediately.
Your Privacy, Our Priority
Questions About Your Data?
Our support team is available around the clock to address any concerns about your personal data, explain how we use your information, or help you submit a formal data rights request. Alternatively, visit our FAQ for quick answers to common privacy questions.
This Privacy Policy should be read alongside our Terms & Conditions. For responsible gambling resources, visit our Responsible Gambling page. Rajampo is for players aged 21 and above only.